Here's what our satisfied customers are saying about us:
Highly likely to recommend
I met Bill several months ago before I started actively looking for a house. I provided him with a list of what I was looking for and he immediately set it up so I would receive listings that matched my "wish list." From that moment on, Bill was available whenever I had any questions or doubts; he has extensive knowledge of the different neighborhoods and was able to provide much needed guidance and information. In one case, Bill made sure to point out to me that a house I was interested in was located near a highway etc. His attention to detail was very helpful and I felt comfortable knowing he was more interested in making sure I was happy and satisfied with my purchase than making a sale. When I was ready to buy, I had about 3 days to look (lived in a different state) and Bill dedicated the entire 3 days to showing me every house available that matched my criteria. He went out of his way to drive me around town to help me get a better sense of the different neighborhoods and when the time came to make an offer, I was confident knowing Bill was on my team. He helped me negotiate a great deal and was invaluable in navigating me through all the minutiae associated with the purchase. If I ever decide to sell and buy in the future, there is no question whom I would contact to be on my team.
nuttytoad - buyer in Asheville
Kelly was recommended to me by a loan officer and I am so thrilled that she was. I had written off my favorite house as a lost cause when it went under contract, but Kelly seemed to know the moment it became possible to move on it, and made sure we took swift action. She also made sure I understood what I was getting - and not getting - with that particular home before we made an offer, and her recommended price turned out to be dead on though the comps were difficult to evaluate. She guided me through the process of buying my first house with patience (everything I knew about real estate had come from watching Property Brothers on Netflix), humor and grace and I now consider her a friend.
Kelly is the Best! She gave me candid counsel and was impressively responsive and available for my questions or concerns. She kept me apprised step-by-step of the process, where I was in the process and expected outcomes. She did this via text, email and phone calls as appropriate. Her calm and cheerful demeanor was stabilizing for me in the stressful search for the right house for me. Guiding me through negotiations and due diligence with professionalism and a sense of ease contributed to a seamless transaction with a thirty day close. She's knowledgeable about Asheville and surrounding areas and a joy to work with.
Kelly Cates was very friendly with us and our daughters. She always made a point to include us in all processes and was very knowledgeable and quick with responses to questions.
Kelly Cates was extremely thorough with making sure everything was done correctly and that we understood all the processes. She always responded quickly to any questions we had and made the process easy and enjoyable.
We were working with a mortgage company and were given a list of realtors that he had dealt with before and when we called her she immediately returned our call.
Kelly was extremely competent and answered all of my questions.
Kelly was so easy to be around and really set my mind at ease during the whole process.
Overall I was 100% satisfied by the service I recieved from Kelly