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Client Testimonials

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Here's what our satisfied customers are saying about us:

My family and I moved cross country to the Asheville area and Kathleen went above and beyond to accommodate ALL our needs.  She has been our realtor, tour guide, and friend.  Before we moved, she would physically go look at houses we were interested in to make sure they were truly what we were looking for.  Once we arrived, she found us the perfect home and held our hand throughout the entire process.  This was a fantastic home buying experience because Kathleen is fantastic at what she does.

 
 

My husband and I just closed on a bungalow in Kenilworth that we bought through an agent in your office, Trip Howell.

Trip has been working with us as a buyer’s agent during a period when we were not truly sure we wanted to invest in real estate in Asheville.  A little over a month ago we had pretty much decided to continue renting. However, Trip had been such a great source for us that I continued to stay in touch with him. He put me on the eblast list to update whenever houses of interest came up, etc.

When the little cottage came up in Kenilworth, I immediately picked up the phone and reached out to Trip. It was inconceivable to me at that point that I would not work with him on anything of interest.

We have bought and sold a great deal of real estate by anyone’s measure. I must tell you that working with him has been our most positive experience to date. He is informed, but not pushy. He is professional, but not stuffy. He is fun, but still responsive and responsible.

It was an absolute pleasure to work with him. I am certain had it not been for his making the process so painless my husband would not have purchased at this time.

I just wanted you to know that we will refer your office and specifically Trip in the future.

 

Now that the dust has settled from our recent move to Asheville, I wanted to take the time to thank Mosaic and our agent Sandra Brooks, for a thorough, professional and fun experience. Picking an agent is a little like throwing darts at a dartboard but we really hit the bullseye with Sandra. We had a very compressed timeframe and needed to see as many properties as we could in a short time. Sandra immediately assessed our needs and was able to weed out properties that wouldn't appeal to us. She researched the ones we had found and added many more to go see. Along the way she did a stellar job of showing us around the city and explaining the pros and cons of different areas. She also "got" my wife and me very quickly. She understood our budget and our needs and that made what could have been a stressful time extremely fun and fruitful. We never felt pressured even when we asked Sandra to return to properties repeatedly. And, in the end, we found our dream home in Asheville. Sandra continued to be an asset throughout the closing and our move. Today, we love our home and new city even more than we did on the day we moved in. And we know that we could still pick up the phone and ask Sandra anything. She is truly an asset to your company. I also feel like Mosaic was a great pick for us. Since our move we've become more aware of your involvement in the community from festivals to the Asheville on Bikes ride we just participated in last weekend. It's companies like yours that make this city so special!

Vanessa was so competent and easy to work with! She listened to what I wanted, shared info, and was steady and patient. She was pleasant and positive--and I was impressed that her comments were totally pressure-free. Her experience showed up in her contacts with an excellent inspector and painter/carpenter. Paperwork went 100% smoothly.

Joseph is an exceptional agent. He is professional, hard-working, thoughtful, incisive, articulate, and an excellent communicator. I was always surprised at how quickly he answered questions through email and text. Joseph knows his business. He works hard for his clients. I recommend him strongly  to anyone looking for an agent.

Steph is whip-smart, highly organized, creative, and deeply kind. I had just landed in Asheville after a difficult out-of-state move, and I felt so lucky to have had her help in navigating the area and my first home purchase. She genuinely cares about matching her clients with properties they really love and that are suited for them. She somehow walks a magical line of being upbeat and open to possibility while still gently guarding against any hasty or tumultuous inclinations on the part of the buyer. Steph puts her heart into her work, and it shows.

I just wanted to reach out and let you know what a great experience we had with Jose. Last fall we reached out to you about relocating from Columbus, OH to Asheville and you connected us with Jose. He has been simply phenomenal and has made the stress and anxiety related to moving pretty much nonexistent. He went above and beyond for us, in our opinion. He went to probably a dozen properties (we never ended up pursuing!) and spent tons of time taking pictures and contacting other realtors to get us additional information. Sometimes returning multiple times. Once we chose our property, which is a new build, he has checked on the progress consistently and has made sure that everything is done and up to our standards in order for us to be happy and to be sure that nothing falls through the cracks as we will not be moving for another week and have been unable to check on things due to being out of town. We closed last Friday and are really excited about our new adventure. We could not be happier or more satisfied with the whole experience and we owe it all to Jose. We just wanted to reach out and let you know what a phenomenal job he has done (and continues) to do to help our family relocate. Thanks again!

We will be happy to recommend your services with enthusiasm. You wouldn’t believe the time we wasted with other realtors who made thoughtless choices and wasted our time with properties that were not even close to our needs. I’d have to say that you hardly showed us a single house that wasn’t a decent fit, and you were most helpful in pointing out negatives we might not have discovered on our own. Aside from being a bit beyond our budget, the house seems to be everything we were hoping for. Our thanks to you for showing it to us.

Vanessa was so competent and easy to work with! She listened to what I wanted, shared info, and was steady and patient. She was pleasant and positive--and I was impressed that her comments were totally pressure-free. Her experience showed up in her contacts with an excellent inspector and painter/carpenter. Paperwork went 100% smoothly.

Joseph is an exceptional agent. He is professional, hard-working, thoughtful, incisive, articulate, and an excellent communicator. I was always surprised at how quickly he answered questions through email and text. Joseph knows his business. He works hard for his clients. I recommend him strongly  to anyone looking for an agent.

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