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Client Testimonials

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Here's what our satisfied customers are saying about us:

Kristin and I were so thankful we chose Nancy Horowitz to sell our home in downtown Asheville. She worked extremely hard to keep us informed and up to date with all the questions we had during the process. Nancy was professional and thoughtful of our needs and easily exceeded our expectations. This was a unique and challenging home to sell in the best of times, let alone during a pandemic! We are very grateful for her and the entire mosaic team.

Our experience working with Steph was outstanding. She is knowledgeable, personable, honest, thoughtful, and professional. Though we have spent considerable time in Asheville, we are not local to the area and didn’t know a lot about the market or even exactly what we were looking for. Steph spent time getting to know us, gave us advice and information about different parts of Asheville and various neighborhoods to help us find the right fit for us.

Amid the challenges that COVID-19 brought to the process, in a tight market that was moving really fast, and with us being out of town to boot, she helped us stay on top of potential properties. When we looked at those properties, she would tell us honestly if she had concerns or if she thought a place wasn’t right for us. As an example, we were about to make an offer on a house and it occurred to her that planned road construction might affect the neighborhood; looking into it further, we determined that indeed the construction project was going to bring the by-pass uncomfortably close.

When we were ready to make an offer on a property, Steph advised us on what would be appropriate based on her knowledge and experience of the market, at the same time helping to ensure we were not overpaying. When we just missed being the accepted offer on a place we really liked, she suggested making a backup offer. We did, thinking “Whatever” and continuing to look. We were stunned and thrilled when we got her call a couple of weeks later that we were under contract on the house we loved in a West Asheville neighborhood that’s perfect for us.

Steph was awesome through the contract and due diligence phase of the process, helping us line up the needed inspections and going over all the reports with us in detail. She was also a skilled negotiator through this phase and stayed in touch with the seller's agent, lender, and title company to make sure everything was in place for closing.

We would also note that Steph maintains good relationships with other realtors and works well with them, a crucial skill in our opinion. Likewise, the Mosaic team was a benefit to us in that she was able to call on her colleagues to assist if she was not able to be on hand herself. In short, we loved working with Steph and would recommend her without hesitation.

Carol was a pleasure to work with! She was able to help me through a lot of difficult banking problems and was a great liaison between me and my banker. When I asked crazy questions, she helped me get the answers! She was on top of every step and kept me fully in the loop, which meant a lot. I consider her my friend now, not just my realtor!

I decided on a spur-of-the-moment move to get out of my apartment before my lease needed to be renewed and was referred to Carol. She was wonderful - super helpful through every step of the process! Thanks to Carol, I was able to find just what I needed very quickly, and was able to close without  any trouble. Should I move again, I'll definitely head back to Carol for help!

Best realtor ever! It was a pleasure working with Carol. She was professional, knowledgeable and took care of every detail throughout the process of selling our home in just six days. We were comforted knowing that she was on our team as the sellers rather than playing a dual role for both parties and continually gave us feedback. We would definitely recommend Carol.

Working with Carol was wonderful! She was very responsive and knowledgeable. She navigated the real estate and lender avenues with grace and confidence. Without Carol, I wouldn't have been able to find the home I wanted, or have been able to keep up with the process of purchasing a home. I highly recommend contacting Carol the moment you decide you want to purchase a home.

We were first time home buyers, so we knew very little and had a lot of questions about everything. Carol was always extremely helpful and patient with us. We searched for about 6 months for a home and were pretty picky about what we wanted- price ,size, location. Carol was always making herself available and gave good advice on certain homes where it was needed. She devoted a great deal of her time to working with us and we will always be thankful that she helped us find the perfect first home,

I was relocating to Asheville and did not know the area. Carol had incredible patience and listening skills. We talked about what I wanted in my lifestyle and what was important to have in a home. She came very prepared when we went to look at homes, why it was on the list, addressing attributes of the home and lifestyle. The process was smooth and quite enjoyable. I ended up in a home I am very happy with. I would highly recommend Carol and will use her again.

Carol Marin was great to work with, very professional and continually reassuring throughout our process of purchasing a house. Her insights and anticipation of what we needed to do each step of the way were especially appreciated. Her familiarity with the community services and resource people was very helpful both before and after we had purchased our home. She has even continued to check in with us after we moved to make sure all was going well. Even after living in this area for 15 years, we have found a new friend and good neighbor in Carol.

Carol was terrific with the process of selling our home. Very knowledgeable about the Asheville market, and always quick to respond. She is very professional, yet she guided us through the process with a great sense of humor and calm.

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